Delete your Nasu: OTC account
You can delete your Nasu: OTC account and the personal data tied to it at any time. There are two ways to do it. You don't need the app installed to use the second one.
Option 1: In the Nasu: OTC app
- Open the Nasu: OTC app and sign in.
- Go to Settings → Account → Delete Account.
- Follow the prompts to confirm. We will email you to confirm that we received your request.
Option 2: By email
- Send an email to kiran@aurumbridgellc.com from the email address registered to your account.
- Use the subject line "Delete my account".
- Include the name on the account. If you can't write from your registered email address, tell us in the email and we will verify your identity another way before deleting anything.
How long it takes
- We confirm receipt of your request by email within 7 days.
- We finish the deletion within 30 days of receiving your request, and email you when it's done.
- Deleted data is removed from our backups within 90 days.
Before you delete
- Open trades, pending deposits, and pending payouts must be completed or cancelled with our licensed custody and trading partners before your account can be closed.
- Balances are held by our licensed custody and trading partners, not by Aurum Bridge. Any remaining balance is handled by the partner that holds it, under that partner's terms.
- Deletion is permanent. If you want to use Nasu: OTC again later, you will need to complete onboarding again.
What we delete
- Your login credentials and access to the App.
- Your account profile and contact information (name, email address, phone number, mailing address), except where it is part of the records listed below.
- Saved payout details that are not part of a completed transaction.
- App preferences and device and usage data linked to your account.
What we keep, and for how long
Because Nasu: OTC is used for financial transactions, we must keep some records for legal, tax, and record-keeping reasons after your account is deleted:
- Identity verification information collected during onboarding: kept for 5 years after your account is closed.
- Transaction and trade records (quotes, trades, deposits, payouts, and the bank and wallet details used for them): kept for 5 years after your account is closed.
- Communications with us, including your deletion request and our confirmation: kept for 5 years after your account is closed.
If the law requires a longer period, or the records are subject to a legal hold or an open dispute, we keep them until that obligation ends. Retained records are stored securely, access is restricted, and they are used only for these purposes. When the retention period ends, we delete them.
Records held by our licensed custody and trading partners are retained under the partners' own policies and legal obligations.
Questions
Contact Aurum Bridge LLC at kiran@aurumbridgellc.com or (510) 366-9776, or write to 2108 N St Ste N, Sacramento, CA 95816. See also our Privacy Policy.